Seller Terms & Conditions

Effective date: 27 September 2026 · Mirju E-commerce Pvt. Ltd.

These terms apply between MIRJU E-commerce Pvt. Ltd. (“MIRJU”) and every seller (“Seller”) registered on mirju.in. By completing registration, the seller accepts them.

1. Eligibility

• The seller must be an individual aged 18 or above, or a business legally registered in India.
• All information given at registration (name, address, PAN, GSTIN, bank details) must be accurate and up to date.

2. Account and approval

• After verifying documents, MIRJU may Approve, Reject or mark the account “Additional Information Required”.
• The seller is responsible for keeping login details secure; all activity from the account is treated as the seller’s.
• A seller can see only their own store’s products, orders, earnings and the customer order information needed to fulfil orders.

3. Product listing

• Each product’s description, price (including MRP), weight, ingredients/materials, country of origin and images must be truthful.
• Claims such as “organic” require a valid certificate; FSSAI rules apply to food products.
• Prohibited, counterfeit, stolen, hazardous goods, or goods infringing another party’s brand/copyright may not be sold.
• MIRJU may remove or block any listing without prior notice.

4. Orders, shipping and returns

• Orders must be accepted within 24 hours and shipped within 48 hours; entering a tracking number is mandatory.
• Repeated cancellations due to stock-outs or delays may lead to action on the account.
• Returns and refunds follow MIRJU’s customer return policy; refund amounts are deducted from the seller’s earnings.

5. Commission, fees and payments

Commission and payments follow the Commission Policy and Payout Policy, which form part of these terms.

6. Taxes

The seller is responsible for correctly paying GST and other taxes applicable to their products. MIRJU will deduct and deposit TCS/TDS as required by law.

7. Customer data

Customer information (name, address, phone) may be used only to fulfil orders; using it for marketing, storing it or sharing it is prohibited.

8. Suspension and termination

• For counterfeit goods, fraud, repeated complaints or breach of these terms, MIRJU may suspend or close the account and hold payments until the investigation is complete.
• The seller may close the account with 30 days’ notice; pending orders must be fulfilled.

9. Limitation of liability

MIRJU is a marketplace (intermediary). Responsibility for product quality, safety and warranty lies with the seller.

10. Changes, disputes and grievances

• MIRJU may change these terms; notice of major changes will be given 15 days in advance by email/dashboard.
• These terms are governed by Indian law; disputes are subject to the jurisdiction of the courts of Delhi.
• Grievance Officer: Rahul Kumar, grievance@mirju.com — acknowledgement within 48 hours, resolution within 30 days.