Return, Refund & Replacement Policy
Effective Date: September 2026
1. 7-Day Standard Return Window
Mirju provides a hassle-free 7-day return/replacement window starting from the calendar date of confirmed package delivery. Return requests initiated beyond 7 days will not be entertained.
2. Return Eligibility Conditions
An item is accepted for return or replacement only if:
- It is unused, unwashed, unaltered, and with original tags, seals, and barcodes intact.
- It is returned in the original brand packaging with all accessories and warranties.
- Categories like opened cosmetics, personal wellness, perishable groceries, or customized items are strictly non-returnable unless received damaged, defective, or expired.
3. Reverse Shipping Charges
If a customer initiates a return due to personal preference or sizing issues (not due to seller defect or transit damage), a reverse shipping fee of ₹60 to ₹90 will be deducted from the finalized refund credit.
4. Refund Processing Timelines
Once the return parcel reaches the merchant and clears quality inspection (within 48 hours of receipt), the refund is authorized. Refunds reflect in the original source account (UPI/Card/NetBanking) within 5 to 7 business days.
5. Eligibility
Returns/replacements may be available where the product is eligible and the request is within the applicable window shown on the product/order page.
6. Common Eligible Reasons
Wrong product
Damaged product on delivery
Missing item/quantity discrepancy
Material defect
Product materially different from listing
Other eligibility expressly shown on the listing
7. Common Exclusions
Perishable/consumable products except where legally required or damaged/wrong
Opened hygiene-sensitive products where return is not permitted
Customised/personalised products
Products expressly marked non-returnable
Items damaged through customer misuse
8. Return Condition
Products should be returned with applicable accessories, tags, packaging, manuals and proof of purchase unless the issue itself makes this impossible. MIRJU may inspect returned goods.
9. Refund
Approved refunds are processed through the original or permitted payment route. Processing time may depend on the payment provider and banking system. Refund amount may be adjusted only where permitted and transparently disclosed.
10. Replacement
Where replacement is available, MIRJU/Seller may replace the product subject to stock availability. If replacement is unavailable, a refund or other lawful resolution may be offered.
11. Non-delivery / Lost Shipment
Customers should report non-delivery promptly. MIRJU may investigate courier scans and Seller fulfilment records before issuing an appropriate resolution.
12. Fraudulent Claims
Repeated abusive return activity, false damage claims or manipulation of return evidence may result in account review or restriction, subject to applicable law.
Contact
Mirju Pvt. Ltd. (operating the MIRJU marketplace)
Registered Office: RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077
Email: support@mirju.com | Legal: support@mirju.com
Grievance Officer: Rahul Kumar | grievance@mirju.com | +91 11 7963 4058