Privacy Policy

Personal Data Handling for Buyers, Sellers and Visitors

IMPORTANT: This draft is structured for India’s DPDP framework and related privacy obligations. The Digital Personal Data Protection Rules, 2025 were notified with staged commencement; counsel should confirm which provisions are operative on the publication date and align MIRJU’s operational controls accordingly.

1. Scope

This Policy applies to https://mirju.in and MIRJU services operated by Mirju Pvt. Ltd..

2. Information We May Collect

Identity and contact information: name, mobile, email and account credentials.

Delivery and billing information: addresses and order details.

Seller/business information: business name, PAN, GSTIN where applicable, KYC information, bank/payment settlement information and business documents.

Transaction information: orders, returns, refunds, invoices, payment status and support tickets.

Technical information: IP address, device/browser data, logs, cookies and security signals.

User-generated content: reviews, ratings, questions, messages and uploaded content.

Marketing preferences and newsletter subscriptions.

3. Purposes

Create and manage accounts; process orders, payments, shipping, returns and refunds.

Verify Sellers and prevent fraud, abuse, counterfeit activity and security incidents.

Provide customer support and resolve grievances/disputes.

Improve search, product discovery, website performance and user experience.

Send transactional communications and, where permitted/consented, marketing communications.

Meet legal, tax, accounting, regulatory and law-enforcement requirements.

4. Data Sharing

Data may be shared with Sellers to fulfil orders, logistics providers, payment processors, technology/service providers, customer-support providers, professional advisers, auditors, regulators and law-enforcement authorities where necessary and lawful.

5. Payments

6. Cookies

7. Data Retention

Personal data is retained only for as long as reasonably necessary for the stated purposes, contractual/legal obligations, tax/accounting requirements, dispute resolution, fraud prevention and enforcement of rights, after which it is deleted, anonymised or otherwise handled as permitted by law.

8. User Requests & Rights

Subject to applicable law and the operative DPDP framework, users may have rights relating to access, correction/update, erasure and grievance redressal. Requests may be submitted through the contact/grievance channels.

9. Security

10. Children

11. Data Breach

12. Contact & Grievance

Contact

Mirju Pvt. Ltd. (operating the MIRJU marketplace)

Registered Office: RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077

Email: support@mirju.com | Legal: support@mirju.com

Grievance Officer: Rahul Kumar | grievance@mirju.com | +91 11 7963 4058

Contact MIRJU

Mirju Pvt. Ltd.
RZF 555, Netaji Subhash Marg, Raj Nagar II, Palam Colony, Delhi – 110077
GSTIN: 07AGKPH2876F1ZA
Email: support@mirju.com
Phone: +91 11 7963 4058

Grievance Officer: Rahul Kumar · grievance@mirju.com